RESERVATION / ACCOMMODATION DISTANCE SALES AGREEMENT
ARTICLE 1 / PARTIES:
1.1. This contract is on one side, İskele Mahallesi 87.Sk. No:9, 48900 Datça/Muğla, phone number +90 252 712 88 00 and Tahir Ağa Hotel, on the other hand, who make a reservation using the system, accept the following conditions in advance by entering and confirming all personal information, name and computer IP number It has occurred between the customer / user who has a TR number or passport number on the .su reservation form and (hereinafter referred to as the customer).
ARTICLE 2 / SUBJECT:
2.1. This contract includes the reservation of the Customer through the hotel within the framework of the product / service purchase within the framework of the conditions described below. In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts, which are called actions by the facility, are not returned to the consumer.
ARTICLE 3 / CONTRACT PRICE AND PAYMENT :
3.1. VAT is included in the contract price.
3.2. Hotel overnight prices and other extras in the system are TL and taxes are included.
3.3. The contract price includes all the services specified in the reservation. Unspecified services and extra products and services to be purchased at the hotel are subject to a separate fee. These extras are paid at the exit of the hotel.
3.4. The customer, who purchases a Discounted Product or a Campaign Product, is obliged to pay the entire service fee at the time of making the reservation. The reservation will not be finalized until the full payment is made.
3.5 Customers who make reservations from abroad via www.tahiragaotel.com pay for their reservations in foreign currency. Invoices are issued in foreign currency against TL at the TCM bank's foreign exchange selling rate on the day of departure after the accommodation is completed.
3.6. For reservations made on www.tahiragaotel.com, confirmation-invoice delivery is made by Tahir Ağa Hotel Reservation department as follows.
3.7. Instant Reservation Confirmation: Reservation confirmation can be received by the customer by printing from the computer at the last stage of the system, and will also be sent to the e-mail address given by the customer. The invoice can be issued and delivered to the customer after the accommodation is completed and the facility is checked out.
3.8. Refunds must be made within 30 days to the credit card used for the reservation or to the customer's bank account.
ARTICLE 4 / APPLICATION:
4.1. Unless a written permission is obtained from the hotel manager, it is forbidden to bring smelly, flowing, flammable or explosive properties or disturbing the environment, and cutting, piercing and firearms into the facilities.
4.2. Rules and information, including check-in and check-out times, are posted on the room detail pages of the website.
4 3. The customer has accepted in advance that he is responsible for the damages he caused to the fixtures in the hotel or the fixtures in the common areas, and therefore to the elimination of the damages.
ARTICLE 5 / TERM AND TERMINATION:
5.1. The customer will make an accommodation between the dates he made the reservation. If the customer wishes to extend his stay, he makes his request to the hotel at least 1 day before the departure date. If the hotel has a suitable room, the stay is extended after the customer pays the current prices. Otherwise, the customer has to leave the Hotel at 12:00 at the end of the reservation date.
5.2. Written and verbal reservations can be canceled by the customer using Tahir Ağa Hotel's e-mail address or by the customer by telephone. In the cancellation process, the amount and rules stated below will be deducted. This cancellation fee corresponds to 100% of the reservation price. Cancellation can only be made by entering a special reservation / voucher number and personal information given to the customer by the system at the reservation stage. This number is assigned specifically to the customer and is given only for customer information in terms of customer security. Since reservation cancellation can be made by entering the system with this number, the confidentiality and keeping of this number is the responsibility of the customer. Cancellation Periods and Interruption Amounts (unless otherwise specified by the Facility): - In case of cancellation made 8 days before the check-in date; free - It is 100% in case of cancellation made 7 days before the check-in date. In the case of No-Show, the customer cannot request a refund for the accommodation he has booked. The customer accepts the above-mentioned cancellation policies, TURSAB legislation and International NO-SHOW rules and undertakes that he cannot request any refund from Tahir Ağa Hotel.
5.3. When deemed necessary, the hotel may partially or completely change or cancel the hotel reservation that it has announced or registered, provided that it notifies the customer, up to 8 days before the start date. If the customer does not accept this change and cancellation, he has the right to cancel the reservation and receive a full refund of the price paid. In this case, the customer is not entitled to compensation.
5.4. The customer accepts the above-mentioned deductions if he or his first-degree relatives request a cancellation for a reason other than documenting the illness and death that prevents accommodation with an official report from a full-fledged state hospital.
ARTICLE 6 / FORCE MAJEURE:
6.1. The facility cannot be held responsible for the absence of hotel service or inability to provide service due to natural disasters, social events, international relations, technical failures, strikes and protests that may occur between, at or before the hotel reservation dates specified in this contract.
ARTICLE / 7 OTHER PROVISIONS:
7.1 This contract is exclusively for the hotel reservation, and the facility fulfills its contractual obligation by receiving the final reservation request of the customer, following the signature of this contract, and confirming the reservation by making the final reservation of the customer within its structure. In the presence of any problem related to the facility, the customer accepts and undertakes that he will only apply to the accommodation facility operator regarding the changes or deficiencies that may arise in the accommodation.
7.2. If the customer complains about any situation during his stay, he agrees not to demand any compensation or refund if he uses the service partially or to the end.
7.3 It is the bona fide customer's duty of care to notify the customer in writing about the issues they are complaining about during the performance of the service. Even though the customer is a complainant, using the service until the end without notifying the facility authorities eliminates his/her rights such as substitute service and refund regarding the complaint issues.
7.4. The customer accepts that he has read and signed this contract after receiving all kinds of information about the hotel from the website (www.tahiragaotel.com) and over the phone. The information presented to him will be the basis for complaints that may arise due to the lack of service and defective goods received at the hotel.
7.5. Even if the customer has not signed this hotel reservation contract for any reason, he/she has learned the terms of this contract, the website, the announcements or the e-mail sent to the e-mail address specified, and is deemed to have accepted the terms of the contract.
7.6. If there is a conflict between the copy of the contract left by the consumer and the copy left at the hotel, the records of the copy remaining at the hotel will be taken as basis. All kinds of e-mail and fax messages between the parties will be considered as conclusive evidence and company records will be the basis. The parties have accepted that the addresses and telephones they have notified have addresses and telephones for all kinds of communication and notification, and they accept and declare that all kinds of notifications and notifications to be made to the notified addresses and telephones will be made to them, unless a written notification of any change in these addresses and telephones is made to the other party.
7.7. If the customer wishes, before the start of the accommodation service, he can take out insurance for the costs of returning to the exit point in case of accident and illness, as well as the costs of treatment and damage arising from any accident.
7.8. Identity and age checks are made at the entrance to the facility. If there is a difference due to incorrect or incomplete declarations, the hotel is charged at the time of check-in. ( All guests over the age of 6 are considered adults ) .
7.9. In addition to price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, nor is there a refund for discounts called action by the facility.
7.10. The hotel can send campaigns and notifications to the e-mail address, postal address and mobile phones given by the customer. With the signature in this contract, the hostel receives the sending permission from the customer.
7.11. In case of disputes that may arise between the customer and the hotel, the customer can apply to the Consumer Court or the Consumer Arbitration Committee. Before applying here, sending a written complaint to the hotel's customer service and giving the hotel a response time of 14 working days are considered goodwill in resolving disputes.
ARTICLE 8 / COLLECTION:
8.1. With this document, I authorize Minyon Hotel to collect the reservation fee with my credit card whose number is written above. If the debt cannot be collected from my credit card account, I accept and undertake to pay with the interest rate over the credit card interest rate. I have read, understood and accepted this contract, which consists of 5 pages and has 8 articles, and signed and received a copy of it. Please send the contract to email@example.com after signing this contract.